Posted by Verizon on 01/06/2017 in Business

Customer Service Representative

Verizon Wireless
6955 W Morelos Pl, Chandler, AZ 85226, USA

Salary
$35000.00
Employment Type
Full-Time
Start Date
01/29/2017

Responsibilities 

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this role may be perfect for you. As a Customer Service Representative, or as we like to say, Customer Service Specialist, you'll be a problem-solver, salesperson, device technician, billing expert and more-all while being positive and professional. And you'll also be a hero when you solve our customer's  challenges. 

  • Actively listen to each customer with patience and courtesy.
  • Use your troubleshooting and problem-solving skills to come up with solutions.
  • Use your great communication skills to resolve customer's device, billing and service concerns.
  • Excite customers about how new solutions can positively impact their lives.
  • Build customer relationships-earn their loyalty and trust by being polite and helpful.

Qualifications 

Must have:

  • At least a two-year degree or one year of relevant experience.
  • Flexible schedule availability to work evenings and weekends.

Better yet, you'll also have:

  • Customer service experience, of course, and if you've handled billing and equipment questions, that's a big plus.
  • Experience solving customers' problems in a call center environment.You are tech-savvy and know how to use that knowledge to find solutions while focusing on one customer at a time.
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